How to Shop at Our Online Store

Shopping online with us is a lot like shopping at a retail store. You browse our catalogue of products for the items you'd like, put them in a shopping basket, and complete your purchase at the check-out area. The only difference is, we're open 24 hours a day - seven days a week... and you don't have to put on shoes and leave the comfort of your home to shop!

So read on and find out how you can enjoy the shopping experience with the Crafty Jungle online store.

Step 1. Make Your Product Selections

The first thing to do is browse our shop for the items you'd like. Use the navigation links in the mega menus at the top of the Crafty Jungle home page or use the search box in the header bar to find what you want. As you browse you'll see 'Add to Basket' button. Once you've found the first product you'd like, simply add it to your online shopping basket by clicking on the 'Add to Basket' button.

Just like in a retail store, the shopping basket is a holding place for your items until you are ready to purchase them. You can view the contents of your basket at any time by clicking on the 'View Basket' link in the top right. And, just like a retail store, you can always remove items from your basket and put them back on the shelves.

Step 2. Proceed to the Check Out

Once you've decided upon your selection and checked your basket, you proceed to the Ordering Stage by clicking "Checkout" button. You will need to complete a short registration form so we have all the details needed to send your order to you.

Step 3. Submit your Order

At this point you must decide upon the payment method. You can pay online by entering your credit/debit card information. Alternatively you can print out the form and fax it to us, or you can submit the form without credit/debit card details and call us later with this information.

We appreciate that ordering online the first time can be a little confusing so if you have any problems or are unsure of any aspects of the ordering process please contact us and we'll try to help you out.

Contacting Us

The Crafty Jungle is a very well established UK gift company serving our valued customers since 1991. We aim to supply you with the best quality gifts including candles, incense, home fragrances and much more. We'd love you to place an order with us as we have
many satisfied customers.

You can contact us in the following ways:

Email: support@craftyjungle.co.uk
Complete our online support form here
Telephone us on 0121 486 3773
Fax us on 0121 458 6523

Postal Address: Crafty Jungle, 33 Stirchley Trading Estate, Hazelwell Road, Birmingham, B30 2PF

VAT number: 614174756

Support Requests

1. If you have not registered then submit your request here
2. Registered customers should log in here and select the User Home page section and go to 'My Support Requests' and send us the details
3. General enquiries should be made to info@craftyjungle.co.uk

You can also see our frequently asked questions to assist you.