Incense, Essential oils, Home Fragrances and Gifts
FAQ
What is eShopping?
eShopping allows you to select and obtain goods and services over the Web. At the Crafty Jungle online shop you can use a variety of methods to pay for your goods using Secure Systems either online or by contacting us directly via the telephone on 0121 486 3773.

We have many products for around the home that you can buy today. Many of our products make great gift ideas.

Get started buying incense, candles, fragrance oils and essential oils now

Payment Methods
All payment methods we use are secure and approved. You can pay quickly and easily through our online store by credit/debit card or by telephone on 0121 486 3773.

We can accept the following payment methods:

Crafty Jungle Checkout: Send money online using your credit card or debit card. Note that you do not need to register to place your order and you will receive regular updates when your order has been shipped.

Paypal Checkout: You can pay for your goods using the trusted Paypal checkout with a credit/debit card. A simple and quick alternative.

Google Checkout: Send money online using your credit card or debit card. Note that you do not need to have a Google email account to place your order and you will recieve regular updates when your order has been shipped.

Credit/Debit Card: Use your credit/debit card to pay online through our secure shop, all sensitive data is encrypted, or we can accept your order over the telephone on 0121 486 3773.

Personal Cheque: You will receive an invoice via email with the payable amount. Send a cheque payable to Crafty Jungle to the postal address shown and when the money is received we will despatch your goods. Please note this method will involve a longer delivery time due to longer payment processing by the banks.


Ready? Go directly to our home page http://www.craftyjungle.co.uk

How to Shop at Our Online Store?
Read online help please. See Help section and you can contact us directly through our Customer Care Department

I've received an error message stating that my credit card is invalid. What should I do?
If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:

1. You have incorrectly entered your credit card number
2. You have incorrectly entered your CVV code
3. You have incorrectly entered your expiration date
4. You have used a cancelled credit card to place your order
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal. If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website.

If you wish to reference a specific credit card that you already have on file with us, please reference by the order number. If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

Why is my online confirmation number different from my order number?
This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.