Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Account log in here.

If you were unable to find your answer using our Web site's self-service features please contact us as below and we'll be happy to assist you. Please note:

For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your CraftyJungle.co.uk account. We can only read and respond to messages in English.

Support

You can contact us in the following ways:

Email: support@craftyjungle.co.uk
Complete our online support form here
Telephone us on 0121 486 3773
Fax us on 0121 458 6523

Postal Address: Crafty Jungle, 33 Stirchley Trading Estate, Hazelwell Road, Birmingham, B30 2PF

Not Receiving Replies?

If you have used our forms to contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from CraftyJungle.co.uk. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

Want to check if your ISP or e-mail client is blocking mail from CraftyJungle.co.uk? Try registering and set up a Special Occasion Reminder in the 'My Account' area. If you don't receive it on the date you specify, you will know that messages from CraftyJungle.co.uk are being blocked or deleted automatically.

When All Else Fails?

Please contact us directly on 0121 486 3773 between 9.00am - 5.00pm, Monday to Friday and we promise to help you as quickly as possible.